Refund policy
Return & Refund Policy
At AlphaPet Global, we are committed to providing a positive shopping experience. If you experience any issues with your order, please contact our support team and we will work with you to find an appropriate solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we may offer a replacement, store credit, or a full refund at no additional cost.
Lost or Undelivered Orders
If your order has not arrived within a reasonable delivery timeframe, please contact us.
After verifying the shipment status, we may provide a replacement or refund when appropriate.
Return Requests
Due to the nature of our fulfillment process, return requests are reviewed on a case-by-case basis.
If you wish to request a return, please contact us at:
before taking any action.
Unauthorized returns may not be accepted.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account after it has been processed.
Order Cancellation
Due to our fast order processing times, orders begin processing shortly after payment is received.
Cancellation requests must be submitted as soon as possible after purchase.
While we will make every reasonable effort to accommodate cancellation requests, cancellations cannot be guaranteed once an order has entered processing or fulfillment.
Orders that have already been processed, fulfilled, shipped, or prepared for shipment are not eligible for cancellation.
If a cancellation request is approved before processing begins, a full refund will be issued to the original payment method.
Contact Us
If you have any questions regarding our Return & Refund Policy or your order, please contact us: