Return and Refund Policy

At AlphaPet Global, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Return Process

To initiate a return, please contact us at:
support@alphapetglobal.com

Once your request is approved, you will receive instructions on how and where to send your item.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping costs are non-refundable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.

We will offer a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days

Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your payment provider
• Processing times may vary depending on your bank

Contact

For any questions regarding returns or refunds, please contact us at:
support@alphapetglobal.com