Shipping policy

Thank you for shopping at AlphaPet Global!

Shipping Policy

We currently ship within the United States only. 

We currently fulfill and ship orders from warehouses located within the United States.

Processing Time
Orders are processed immediately upon payment confirmation.

Shipping Time
Orders typically arrive within 2 business days after your order is placed.

Shipping Rates
We offer free shipping on all orders over $49. Shipping costs for orders below this amount are calculated at checkout.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Delays

While we strive to meet estimated delivery times, delivery dates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Incorrect Address
Customers are responsible for providing accurate shipping information. Orders shipped to incorrectly provided addresses may not be eligible for replacement or refund.

Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the customer. That said, we're here to help — if you experience any delivery issues, please don't hesitate to reach out and we will do our best to work with the carrier on your behalf.